Help Desk Support

ATS computer Solutions offers prepaid help desk support so you can put all of your team members in touch with unlimited IT telephone support and assistance. Empower your team members to seek answers and solutions to their computer-related questions, from a trusted IT source without having to seek approval or ask permission every time. The IT experts at ATS are on-call with quick answers and advice-whenever your team members need it, as they need it.

Unlimited Network Support
At a fraction of the cost of a full-time IT employee, ATS computer Solutions can provide Unlimited Network Support. We incorporate the daily tasks of a network administrator into a package that ensures your entire system is kept safe, secure and protected-for a flat monthly fee…at a price every business can afford.

What’s included?

Server Maintenance/Network Monitoring

24/7 Real time monitoring of mission critical server hardware, software and network devices. Up to five devices are included.

Unlimited support for all server/network issues and upgrades.

Routine patch/update management for server OS and software.

Backup monitoring, management and archiving.

Yearly disaster recovery testing.

Yearly infrastructure upgrade planning.

Monthly usage reports.

Workstation Support and Maintenance

Unlimited support for all desktop issues and upgrades.

Regular on-site visits.

Routine patch/update management for workstation operating system and software.